Our Services

Our Services

Our Services

The Refugee Centre Hamburg (Flüchtlingszentrum) is a not-for-profit society of the three Hamburg branches of the Workers’ Welfare Association (Arbeiterwohlfahrt), the Caritas Association (Caritas), and the German Red Cross (Deutsches Rotes Kreuz).

Our facilities and services are designed for asylum seekers, refugees and persons of uncertain residence.

We offer comprehensive and personal advice on procedures under asylum and immigration law and on questions of employment, training and qualifications.

Through individual or group services we give people help in finding their orientation when faced with everyday questions and when dealing with official bodies and institutions.

We put asylum seekers and tolerated refugees in touch with intensive German courses under the Hamburg programme “German Courses for Refugees.” Those attending the course receive our welfare services.

We give persons interested in returning to their own countries information and advice on the possibilities and conditions of a voluntary return. We tell them about schemes for financial aid and offer support in preparing and organising their return.

Advice on return is available to all migrants and refugees irrespective of their residency status.

We are an intercultural team and can advise you in the following languages:

Arabic, Bosnian, Dari, German, English, Farsi, Croatian, Pashto,

Polish, Russian, Kurdish-Sorani, Ukrainian

Office hours:

Monday9 a.m. - 1 p.m.
Tuesday9 a.m. - 1 p.m.  and  3 p.m. – 5 p.m.
Thursday9 a.m. - 1 p.m.  and  3 p.m. – 5 p.m.
Friday9 a.m. - 1 p.m.